FAQs
CNPY FAQ (Frequently Asked Questions)
- General
Q: Where is CNPY located?
A: Our warehouse is located in Insert the 2 warehouse Location.
Q: What types of products do you offer?
A: We offer a wide range of packaging solutions, including products for restaurants, food chains, and distribution businesses.
Q: Do you provide online shopping options?
A: Yes, you can browse and order our products directly on our website, cnpy.ca.
- Orders and Payments
Q: What payment methods do you accept?
A: We accept credit cards, bank transfers, and debit card payments.
Q: Can I place a bulk order?
A: Absolutely! We specialize in bulk orders for businesses. Contact us for a customized quote.
Q: How do I know if my order is confirmed?
A: Once your order is placed, you’ll receive a confirmation email with your order details.
- Shipping and Pickup
Q: Do you offer delivery?
A: Yes, we provide delivery throughout Grand Montreal at the moment. We also offer free pickup at our Anjou warehouse.
Q: How does the pickup process work?
A: Once your order is ready, you’ll receive a confirmation email. Visit our warehouse to collect your items.
Q: Do you offer free shipping?
A: We include shipping costs in the product pricing.
- Pricing Policy
Q: Do you have a price-matching policy?
A: Yes, we match competitor prices for identical items picked up at our Anjou warehouse. See our full price-matching policy for details.
- Customer Support
Q: How can I contact you?
A: You can reach us by email at [insert email address] or by phone at [insert phone number].
Q: What should I do if I have an issue with my order?
A: Contact our customer service team as soon as possible. We’re happy to resolve any issues quickly.
- Partnerships and B2B
Q: Can I become a partner or reseller?
A: Yes, we work with distributors and restaurant chains. Contact us to explore partnership opportunities.